Last Updated: March 30, 2026
At LaPhD, we are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and protect your data across our website (https://laphd.com) and the LaPhD mobile application (the "Platform").
By using LaPhD, you consent to the practices described in this policy.
Aggregator Status: LaPhD is a technology platform that connects users with licensed pharmacies and NABL-accredited diagnostic laboratories. We do not provide medical advice, diagnosis, or treatment.
Emergency Use: Our platform is not intended for medical emergencies. In case of an emergency, please contact your local hospital immediately.
To provide our medical and delivery services, we collect:
Personal Identification: Name, phone number, and email address.
Health Data (Sensitive Personal Data): Medical prescriptions, lab test requirements, and health profiles for chronic care management (e.g., Diabetes, Hypertension).
Location Data: * Foreground Location: To find nearby labs and pharmacies.
Background Location: If enabled, we track location to provide real-time updates for "20-minute" medicine deliveries and to route lab technicians for home sample collection.
Transaction Data: Details of services booked and payments made (we do not store full credit/debit card numbers; these are handled by encrypted payment gateways).
We use your information strictly for:
Fulfilling medicine orders and lab test bookings.
Verifying prescriptions with licensed pharmacists as per the Drugs and Cosmetics Act.
Managing recurring refills for chronic care patients.
Enhancing app security and preventing fraudulent transactions.
We do not sell your data. We share information only with:
Licensed Partners: Your name, address, and prescription are shared with the specific pharmacy or lab fulfilling your order.
Logistics Partners: Your address and location are shared with delivery personnel.
Legal Compliance: We may disclose data if required by Indian law or a court order.
Encryption: All health-related data (prescriptions/reports) is Encrypted at Rest using AES-256 and Encrypted in Transit via SSL/TLS.
Retention: We retain your data only as long as your account is active or as required by medical record-keeping laws in India.
Under the Digital Personal Data Protection Act, you have the right to:
Access and Correct: View or update your personal/medical profile.
Withdraw Consent: Stop our processing of your data at any time (this may result in an inability to use certain features like home delivery).
Right to Erasure: Request the deletion of your account and all associated health records.
Users can request data deletion through the Delete Account option in the Profile section of the app, or by emailing at support@laphd.com with the subject "Data Deletion Request."
For the app to function, we request:
Camera: To scan/upload prescriptions.
Location: To facilitate hyper-local delivery and sample collection.
Storage: To download lab reports to your device.
Notifications: To send order updates and delivery alerts
In accordance with the Information Technology Act and DPDPA, the contact details of the Grievance Officer are provided below:
Name: Niranjanan T
Designation: Grievance Officer, LaPhD
Address: Thrissur, Kerala, India
Email: grievance@laphd.com
We will acknowledge your grievance within 24 hours and aim to resolve it within 15 days.
For general inquiries:
Email: support@laphd.com
Website: https://laphd.com/contact
